Need a hand? Find quick answers about orders, shipping, returns, store services, and choosing the right fly fishing gear. If you need personal help, call 541-386-6977 or email info@gorgeflyshop.com.


Orders & Payments

➤ I am having trouble checking out. What should I do?

Try refreshing the page, confirming your billing and payment information, or using a different browser or payment method. If the problem continues, call us at 541-386-6977. We can help troubleshoot the issue or place the order by phone.

➤ What payment methods do you accept?

We accept major credit and debit cards, Shop Pay, PayPal, Amazon Pay, Apple Pay, Google Pay, and other payment options shown at checkout.

➤ Can I change or cancel my order?

Contact us as soon as possible with your order number. If the order has not been processed or shipped, we can usually help. Once an order has entered the shipping process, changes may no longer be possible.

➤ Will I be charged sales tax?

Sales tax is collected where required by law based on the shipping address and current regulations. Any applicable tax is calculated during checkout after the shipping address is entered.

Shipping & Delivery

➤ When will my order ship?

Most in-stock orders ship quickly once processed, and many leave our shop within one to two business days. Timing can depend on when the order was placed, item availability, order verification, and carrier pickup schedules.

➤ How will I know when my order ships?

A shipping confirmation is sent to the email address used with the order when tracking is available. Tracking may take a short time to update after the shipping label is created.

➤ I entered the wrong shipping address. What should I do?

Contact us immediately. If the shipping label has not been created and the package has not left our shop, we may be able to correct the address before it ships.

➤ Do you offer free or expedited shipping?

We offer free domestic shipping on most qualifying orders over $50. Expedited options may also be available at checkout. If delivery is time-sensitive, call us before ordering so we can confirm inventory, processing time, carrier availability, and expected delivery timing.

➤ Do you ship internationally?

We ship many products internationally, subject to destination, carrier, product, and manufacturer restrictions. Duties, taxes, VAT, brokerage fees, and import charges are generally the customer’s responsibility unless otherwise stated during checkout.

Read Our Full Shipping Policy →

Returns, Exchanges & Warranties

➤ Can I return or exchange an item?

Many new, unused items may be eligible for return or exchange. Please review our full policy before sending an item back, and contact us with your order number if you have questions about eligibility.

➤ What if my item is damaged, defective, or has a warranty issue?

Contact us with your order number, photos when helpful, and a brief description of the issue. We can help determine the best next step and assist with many manufacturer warranty or repair claims.

Read Our Returns & Refunds Policy →

Fly Fishing Gear Help & Sizing

➤ Can you help me choose the right rod, reel, line, or flies?

Absolutely. Tell us where you are fishing, the species you are targeting, your experience level, and your budget. We will help build a setup that makes sense for how you fish.

➤ How do I know which wader or wading boot size to order?

Use the manufacturer’s size chart on the product page, then contact us if you are between sizes or have questions about layering, boot fit, or a particular brand. Fit can vary by model.

➤ Will this fly line work with my rod?

Fly lines are designed around specific uses, casting styles, and rod actions. Call or email us with your rod model and intended fishing, and we will help confirm a good match.

Shop Services & In-Store Pickup

➤ Can I pick up my online order in the shop?

Yes. Select local pickup at checkout when available. In-store pickup is typically available within the hour, but please call or email ahead if you are making a special trip.

➤ Do you install backing and fly line on a new reel?

Yes. When purchasing a reel and line from us, let us know you would like the setup installed. We can help ensure the backing, line, and reel are matched correctly before shipment or pickup.

➤ Do you offer rod or reel repair?

We can help you start many manufacturer warranty or repair claims and explain what information is needed. Final repair decisions, turnaround times, and fees are determined by the manufacturer.

Fishing Reports & Resources

➤ Where can I find current fishing reports?

Visit our Fishing Reports for current local conditions, seasonal updates, and helpful gear suggestions. Regulations and river conditions can change quickly, so always confirm the latest official rules before fishing.

Oregon Fishing Regulations & Updates →

Washington Fishing Regulations & Updates →

➤ Can you help me decide where or when to fish?

We are happy to share general regional advice, seasonal information, and useful gear recommendations. We also encourage anglers to respect access, regulations, private property, and the resource.

➤ Are all local rivers open to fish?

Some rivers may be closed or have seasonal restrictions. Check current regulations before heading out, and feel free to contact us for general seasonal advice, gear recommendations, and local fishing information.

Still Need Help?

We are real anglers and a real fly shop in Hood River, Oregon. Call 541-386-6977, email info@gorgeflyshop.com, or view all store policies.