Shipping policy
Last updated: 2026
Providing reliable service is a priority at Gorge Fly Shop. We work to process orders promptly, package them carefully, and keep customers informed if a delay or shipping issue occurs.
Gorge Fly Shop reserves the right to refuse or cancel an order when reasonably necessary to protect our customers, employees, business, or payment systems. Any payment collected for a canceled order will be refunded according to the payment provider’s processing timeline.
Domestic Shipping
Free Domestic Shipping
Most qualifying orders of $50 or more ship free within the United States, including Alaska and Hawaii.
- Orders from $0.00 to $49.99: $7.95 standard shipping
- Orders of $50.00 or more: Free standard shipping on most items
Oversized, heavy, unusually shaped, or remotely delivered items may require an additional shipping charge. Additional charges may also apply to certain shipments outside the contiguous 48 states.
If an additional charge is required, we will contact you before shipping the order.
Domestic Shipping Methods
Standard orders may ship through USPS, UPS, or another appropriate carrier. The carrier and service level are selected based on the destination, package size, weight, value, and shipping cost.
Free shipping applies to the standard service selected by Gorge Fly Shop. It does not include expedited or guaranteed-delivery services.
Order Processing
Most in-stock orders ship the same or next business day. Orders placed on weekends, holidays, or after the day’s carrier pickup may begin processing on the next business day.
Processing may take longer when an order requires additional verification, backing or line installation, special packaging, an address correction, or shipment of an oversized item.
If we cannot ship within the expected timeframe, we will contact you with an update and available options.
Expedited Shipping
Expedited shipping may be available for an additional charge. Contact Gorge Fly Shop before ordering, or as soon as possible after placing an order, so we can confirm availability, cost, and the expected delivery timeframe.
Expedited shipping reduces carrier transit time but may not eliminate order-processing time. Carrier delivery estimates are not guarantees unless a guaranteed service has been specifically purchased and confirmed.
Oversized and Heavy Items
Oversized or heavy products may not qualify for standard or free shipping rates. Additional shipping charges may be required for items such as:
- Boats and float tubes
- Large luggage and gear bags
- Rod tubes and oversized rod shipments
- Large landing nets
- Other heavy, bulky, or unusually shaped products
Contact us before ordering if you would like an estimated shipping cost for an oversized or heavy item. When an additional charge is necessary, we will contact you before the order ships.
International Shipping
Gorge Fly Shop ships eligible products to many international destinations. Brand restrictions, package limitations, carrier availability, and destination-specific rules may prevent certain items from being shipped internationally.
Simms and G. Loomis products cannot be shipped outside the United States through Gorge Fly Shop.
Standard International Shipping
- International orders under $750: $75 flat-rate standard shipping
- International orders of $750 or more: Free standard international shipping on qualifying items
Most international orders ship through USPS International when package size, weight, value, and destination allow. Orders that exceed postal limits or require a different service may ship through UPS or another available carrier.
Oversized, heavy, restricted, or unusually expensive shipments may not qualify for flat-rate or free international shipping. We will contact you if an additional shipping charge or different shipping method is required.
UPS International by Request
UPS International may provide faster transit, more detailed tracking, and more consistent service to certain destinations, but it usually costs more. UPS shipping can be arranged by request when available. Additional charges will apply.
Customs, Duties, Taxes, and Import Fees
International customers are responsible for all customs duties, import taxes, brokerage charges, handling fees, and other destination-country costs.
These charges are not included in product prices or shipping charges collected by Gorge Fly Shop. Customs authorities and carriers determine these fees, and Gorge Fly Shop cannot predict or control the amount.
Refusing a shipment does not eliminate customs, brokerage, return-shipping, or carrier charges. Any costs assessed to Gorge Fly Shop because an international shipment was refused, abandoned, or returned may be deducted from the customer’s refund where permitted.
International Delivery Times
Most international orders leave our shop promptly, but international delivery dates are estimates only. Transit may be affected by customs processing, carrier delays, weather, local delivery conditions, holidays, or destination-country restrictions.
Gorge Fly Shop cannot guarantee international delivery dates or the amount of time a package will remain in customs.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review the recipient name, street address, apartment or unit number, city, state or province, postal code, and country before submitting the order.
Contact us immediately if an address needs to be corrected. Once an order has been processed or transferred to the carrier, we may not be able to change or redirect it.
Additional carrier charges caused by an incorrect, incomplete, or undeliverable address may be the customer’s responsibility.
Tracking and Delivery
When tracking is available, shipping confirmation and tracking information will be sent to the email address provided with the order. Tracking may take several hours to update after the carrier receives the package.
Customers are responsible for monitoring tracking information and arranging for secure receipt of the shipment.
Packages Marked Delivered
Gorge Fly Shop is responsible for shipping an order to the address provided at checkout. Once the carrier confirms delivery, responsibility for securing the package transfers to the recipient.
Gorge Fly Shop is not responsible for theft or loss occurring after confirmed delivery, including packages taken from porches, mailboxes, parcel lockers, reception areas, or other delivery locations.
If tracking shows that a package was delivered but you cannot locate it:
- Check around the delivery location, mailbox, parcel locker, garage, or side entrance.
- Ask household members, neighbors, building staff, or reception personnel.
- Allow until the end of the delivery day, as some carriers scan packages before final placement.
- Contact the carrier and Gorge Fly Shop promptly so the available options can be reviewed.
We will provide reasonable assistance with carrier inquiries, but replacement or reimbursement is not guaranteed after confirmed delivery.
Lost or Damaged Shipments
Contact Gorge Fly Shop promptly if a package arrives damaged, appears to have been opened, or does not arrive within a reasonable period after the expected delivery date.
Keep the product, shipping carton, packing materials, and shipping label until the issue is resolved. Photographs may be required for a carrier claim.
Returns and Refunds
Shipping eligibility does not determine whether a product can be returned. Please review our separate Return and Refund Policy for return eligibility, product-condition requirements, exclusions, shipping deductions, and refund terms.
Contact Gorge Fly Shop
Questions about shipping, expedited delivery, oversized items, or international eligibility can be directed to Gorge Fly Shop before placing your order.
Gorge Fly Shop, Inc.
3200 Lower Mill Drive
Hood River, Oregon 97031
Phone: 541-386-6977