Refund policy
Last updated: August 6th, 2026
Returns and Refund Policy: Gorge Fly Shop wants you to be satisfied with your purchase. Eligible items may be returned within 30 days after you receive your order, subject to the conditions and exclusions below.
30-Day Return Policy
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, the item must be:
- In the same condition in which it was received;
- Unworn, unused, and unaltered;
- Free from dirt, odors, pet hair, moisture, or signs of use;
- Returned with all original tags, manuals, accessories, and components;
- In its original manufacturer packaging; and
- Accompanied by a receipt, order number, or other proof of purchase.
Trying on apparel, footwear, waders, or similar gear indoors on a clean surface is acceptable. Items that have been worn outdoors, used on the water, assembled, modified, damaged, or returned in unsellable condition may be refused.
Starting a Return
To request a return, contact us at info@gorgeflyshop.com. Please include your name, order number, the item you wish to return, and the reason for the return.
Approved returns must be sent to:
Gorge Fly Shop, Inc.
Attn: Returns
3200 Lower Mill Drive
Hood River, Oregon 97031
United States
We will provide return instructions after reviewing your request. Items sent back without first requesting and receiving return authorization may be refused or returned to the sender.
Please do not send merchandise directly to a manufacturer unless instructed to do so for a warranty claim.
Return Shipping
Unless the return is due to an error by Gorge Fly Shop or an item that arrived damaged or defective, the customer is responsible for return shipping costs.
When available, Gorge Fly Shop may provide a prepaid return label for convenience. Unless we confirm otherwise, the cost of that label will be deducted from the refund.
We recommend using a trackable and insured shipping method. Gorge Fly Shop is not responsible for return packages that are lost or damaged before they are delivered to our shop.
Original Shipping Charges
Original outbound shipping charges are not refundable unless the return resulted from an error by Gorge Fly Shop or as otherwise required by law.
If the original order qualified for free shipping, the actual outbound shipping cost paid by Gorge Fly Shop may be deducted from the refund.
Expedited shipping, international shipping, oversized-item charges, duties, customs fees, brokerage fees, and similar charges are generally nonrefundable.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery. Contact us as soon as possible if:
- An item arrives damaged;
- You receive the wrong item;
- An item is missing from the shipment; or
- The product appears defective when first received.
Email info@gorgeflyshop.com with your order number, a description of the issue, and photographs of the product, packaging, shipping carton, and shipping label when applicable.
Keep all merchandise, packaging, labels, and packing materials until the issue has been reviewed. We will evaluate the situation and provide appropriate instructions.
Manufacturer Warranty Claims
Products covered by a manufacturer warranty may need to be inspected, repaired, or replaced directly by the manufacturer under that manufacturer’s warranty process.
Gorge Fly Shop is happy to help identify the appropriate warranty contact or provide proof of purchase when available, but manufacturer warranty decisions, fees, repair timelines, and replacement options are controlled by the manufacturer.
A warranty claim is different from a return of an unused product. Damage caused by normal wear, misuse, accidents, improper care, unauthorized repair, or use outside the product’s intended purpose may not qualify for warranty coverage.
Non-Returnable Items
The following items cannot be returned unless they arrived damaged, defective, or incorrect:
- Gift cards;
- Items marked “Final Sale” at the time of purchase;
- Used, worn, washed, altered, damaged, or incomplete merchandise;
- Products missing original tags, packaging, parts, manuals, or accessories;
- Fly lines removed from their original manufacturer spool or packaging;
- Fly lines installed on a reel;
- Backing removed from its original packaging or installed on a reel;
- Cut leader material, cut backing, or other products sold or prepared to a customer-requested length;
- Opened consumable products that cannot be resold as new; and
- Products that cannot legally or safely be resold.
Contact us before ordering if you have questions about whether a specific product is returnable.
Fly Lines and Backing
Once a fly line has been removed from its original manufacturer spool or packaging, or installed on a reel, it is considered used and cannot be returned for a refund.
Backing that has been removed from its original packaging, cut, wound onto a reel, or otherwise installed cannot be returned.
If a promotional or complimentary fly line was included with a rod, reel, outfit, or other purchase and that fly line has been removed from its spool or installed, the retail or promotional value of the line may be deducted from the refund for the returned qualifying product.
The same principle applies to promotional or complimentary backing that has been cut or installed. Its applicable value may be deducted from the refund.
Sale and Closeout Merchandise
Sale and closeout merchandise may be returned within the standard 30-day return period when it otherwise meets all return conditions, unless the product was clearly marked “Final Sale.”
Closeout inventory is often purchased in limited quantities and sold at narrow margins. If a closeout price is reduced after purchase, a price adjustment may be considered only when the original purchase was made within seven days before the price reduction.
Price adjustments do not apply to products that have sold out, limited-time promotions, coupon codes, newsletter offers, competitor pricing, or purchases made more than seven days before the reduction.
Attempts to return and repurchase the same closeout product solely to obtain a later price may be treated as policy abuse. Where permitted by law, a restocking fee of up to 20% may be deducted when a return is used to circumvent the closeout price-adjustment policy.
Any restocking fee will be disclosed before the return is finalized and will not apply to damaged, defective, incorrect, or legally protected returns.
Exchanges
The fastest way to receive a different size, model, or item is usually to request a return for the original item and place a separate order for the replacement.
Placing a replacement order does not waive the return requirements for the original purchase. The original item must still be returned within the applicable return period and meet all eligibility conditions.
We cannot guarantee that a replacement item will remain in stock while a return is in transit.
International Returns
International customers are responsible for return shipping, insurance, customs documentation, duties, taxes, brokerage charges, and other costs associated with returning merchandise unless the return resulted from an error by Gorge Fly Shop or applicable law requires otherwise.
Clearly mark international return documents as returned merchandise when appropriate. Gorge Fly Shop is not responsible for duties, taxes, brokerage fees, or penalties caused by incorrect or incomplete return documentation.
Original international shipping charges, customs duties, import taxes, and brokerage fees are generally nonrefundable.
European Union 14-Day Right of Withdrawal
When mandatory European Union consumer law applies to an eligible distance sale, a consumer may have the right to withdraw from the purchase within 14 days after receiving the goods, without providing a reason.
To exercise this right, contact info@gorgeflyshop.com within the required period and clearly state that you wish to cancel or withdraw from the purchase.
The customer is generally responsible for the direct cost of returning the goods unless Gorge Fly Shop agrees otherwise or applicable law requires Gorge Fly Shop to pay that cost.
Returned goods may be inspected, and any legally permitted reduction in value may be applied when merchandise has been handled beyond what is reasonably necessary to establish its nature, characteristics, and function.
Certain products may be excluded from the statutory withdrawal right, including personalized goods, sealed goods that are not suitable for return after opening, or other categories excluded by applicable law.
Nothing in this policy limits an EU consumer right or remedy that cannot lawfully be waived.
Refund Inspection and Approval
We will notify you after the return has been received and inspected. We will then confirm whether the refund has been approved, partially approved, or declined.
A return may be declined or reduced if the item:
- Was returned outside the applicable return period;
- Shows signs of use, wear, washing, installation, alteration, or damage;
- Is missing original packaging, tags, parts, manuals, or accessories;
- Was damaged because it was packaged improperly for return shipment;
- Is identified as non-returnable under this policy; or
- Does not match the item originally purchased.
Refund Processing
Approved refunds will be issued to the original payment method, less any applicable outbound shipping, return-label cost, promotional-item deduction, restocking fee, or other authorized deduction described in this policy.
Gorge Fly Shop generally processes an approved refund within 10 business days after completing the return inspection.
Your bank, credit-card issuer, payment provider, or financial institution may require additional time to post the refund to your account.
If more than 15 business days have passed since we confirmed that your refund was approved, contact us.
Order Cancellations
Contact us as soon as possible if you need to cancel or change an order. We will make a reasonable effort to help, but an order cannot always be changed or canceled after processing, backing or line installation, packing, or shipment has begun.
Sale & Closeout Purchases
If an un-shipped order is canceled successfully, the applicable payment will be refunded to the original payment method.
Trade-in items or trade-in credit cannot be applied toward sale, closeout, clearance, or otherwise discounted purchases.
CLOSEOUT PRICING POLICY
Gorge Fly Shop has made a big effort to purchase large lots of closeout items from our vendors. Our margins on these items are very small in return passing these big savings on to our customers. In the case that an item is not sold as quickly as we need it to and a price drop follows only purchases made within 7 days of price drop can be price matched. This is once again due to our very small margins on these items. Abuse of this policy will result in a 20% restocking fee on returns and refunds. Example customers threatening to return their item for refund for the same item at new price will be charged 20% restocking in addition to the normal refund minus our original shipping cost.
Please understand that we do not price closeouts with a plan to lower the price later, most closeouts sell out long before a price change is needed. Price drops on a closeout item only happen on an item that has not met our sales expectations and needs liquidated to cover our cost. We cannot afford to continue to operate our large closeout section if in these cases customers want us to refund the difference in price on previous purchases.
Contact Information
Questions about returns, refunds, damaged products, or warranty procedures can be directed to:
Gorge Fly Shop, Inc.
3200 Lower Mill Drive
Hood River, Oregon 97031
United States
Email: info@gorgeflyshop.com
Phone: 541-386-6977